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FAQ - DOMANDE FREQUENTI

BROWSER ISSUES?

Our website is best viewed with the latest versions of the following browsers: Microsoft Internet Explorer, Firefox, Google Chrome and Safari. If you're not sure to have the latest version installed, download it by clicking on the name of your browser. If you use Google Chrome, it update itself automatically. If you have problems surfing the website, please remove the cookies and temporary files and check if Cookies and Javascript are enabled. If you still have problems, please contact us and tell us the following information: - Your OS type (Windows Vista, Mac OS X, etc.) - Internet browser and version (Internet Explorer 8, Firefox, Safari)

PROBLEMS LOGGING IN?

Gasmy.it does not recognize your email address or password? Please check if your data is correct and contatact us.

ARE YOU NOT RECEIVING THE GASMY.IT NEWSLETTERS?

Please add "[email protected]" to the list of safe addresses of your email program/service. Doing that will avoid the antispam filter to block our newsletter.

PROBLEMS WITH PAYMENTS?

Please check if your data is correct, expecially if you used the credit card payment option. If the problem persists, please contact your bank or institute and ask for a solution. You can also check what credit card circuits we accept and the other payment options. You still need help? Contact us!

ITEMS no longer available although still in the shopping cart page or before purchasing?

We are sorry if the item you wanted to buy is no longer available. Sometimes happens that items are no longer available before your order is completed because the catalog is updated in real time and it reflects the real avaliability of our stock. The items can not be booked and until you don't complete your order they can be purchased by another customer. However if that happens you will be warned with a message on the top of the shopping cart page.

HOW TO USE A DISCOUNT CODE?

The discount code can be used to take advantage of exclusive promotions and discounts on gasmy.it. To apply a discount code go to the "shopping bag" page and type or paste it in the appropiate text box in the lower left side of the page. Please always verify the expiry date and the categories for which the discount code can be applied. The discount codes are not valid in the sales period.

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