Customers have the right to return products and get refunded for the paid amount. To obtain a refund you have to follow a standard procedure. The products must be returned in the same conditions as they were received.
Consists in the possibility for the consumer to contracts concluded away from business premises (home, street, mail, etc.) Or distance contracts (via internet, by phone, etc.) To decide unilaterally to terminate the contractual relationship with the seller within 14 days from the signing of the same, thus obtaining the return of the price paid.
The deadline for exercising the right of withdrawal of the goods, takes effect from the day of receipt by the consumer if the goods have been delivered, the consumer is required to return (against him with charges) within 14 days (evidence shall be the date of delivery of the carrier) from the day of receipt of goods.
The refund of the price paid will be free of charge, as soon as possible and in any event within 14 days from the day when the seller is aware of the withdrawal by e-mail by the consumer.
In accordance with the provisions of Legislative Decree 206 of 6 September 2005 (as amended and supplemented), the Consumer Customer, if not satisfied with the products or content of service purchased from the Seller, may return those goods or waive the right to provide services and receive a refund of the price already paid at the time of prepayment.
You can contact our customer service by e-mail within 14 days after receiving the products or by using our return form in the section RETURNS.
You have to specify:
a. the will of the customer to terminate all or part of the purchase contract;
b. the number and the copy of the document (invoice - transport document or order number) proving the purchase order which it intends to exercise the right of withdrawal;
c. the description and products codes involved in exercising the right of withdrawal.
The refund will be processed by within 14 days of receipt of notice.
Following the notice by which the customer communicates its intention to exercise the right of withdrawal, Seller, will agree by phone or e-mail, with the Customer the ways in which to make the return of product.
The products can be returned within 15 days after receiving.
Returned products must not be worn, washed or damaged and by any means altered.
Use the original box or bag.
Add the order id, product code and the reasons why you are returning the product in the form.
We need all this steps done to complete your refund.
The refund will be applied to the amount of the goods only. Shipping and duties are excluded.